Return Eligibility
At EINS, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Items may be returned within 14 days of delivery.
Conditions for Returns
- Products must be unused, unopened, and in their original packaging
- Products must be returned within 14 days of delivery
- Proof of purchase (order confirmation or receipt) is required
- Products that have been opened, used, or damaged by the customer cannot be returned
- Sale items and promotional bundles may have different return conditions
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team at info@einscosmetics.com
- Provide your order number and reason for return
- Wait for return authorization and shipping instructions
- Pack the item securely in its original packaging
- Ship the item to the address provided
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, your refund or exchange will be processed within 5-7 business days.
Exchanges
If you would like to exchange an item for a different product, please contact us at info@einscosmetics.com. We will provide guidance on the exchange process and any price differences that may apply.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@einscosmetics.com with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
Contact Us
For any questions regarding our return policy, please contact us at info@einscosmetics.com or call us at +20 11 01062267.